Privacy and Cookies
Privacy and Cookies Policy
1. Introduction
At HotelCheck – Risk Management Solutions Europe – Alexandre López (“HotelCheck”, “we”, “our” or “us”), we are committed to protecting and respecting your privacy and personal data.
This Privacy and Cookies Policy explains how we collect, use, process, store and protect the personal information obtained through this website and during communications with clients, suppliers, partners and users.
We process personal data in accordance with applicable data protection legislation, including Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR) and any other applicable national legislation.
By accessing or using this website, users acknowledge that they have read and understood this Privacy and Cookies Policy.
2. Data Controller
The controller responsible for the processing of personal data collected through this website is:
HotelCheck – Risk Management Solutions Europe – Alexandre López
Palma de Mallorca, Spain
Email:
info@hotelcheck-hsaudits.com
For any questions related to data protection, users may contact:
3. Purpose of Data Processing
Personal data collected through this website may be processed for the following purposes:
- Responding to contact requests, enquiries and communications
- Providing information regarding HotelCheck services and solutions
- Managing commercial, contractual and professional relationships
- Managing audit-related communications and service requests
- Sending operational, administrative or service-related communications
- Improving website functionality, security and user experience
- Conducting internal analysis and statistical evaluations
- Ensuring compliance with legal, regulatory and contractual obligations
- Preventing fraud, cybersecurity threats or misuse of the website
HotelCheck does not sell, trade or rent personal information to third parties.
4. Legal Basis for Processing
The legal basis for processing personal data may include:
- The consent provided by the user
- The execution of a contract or pre-contractual measures
- Compliance with legal and regulatory obligations
- Legitimate business interests related to website operation, security and service delivery
Where processing is based on consent, users may withdraw their consent at any time.
5. Categories of Personal Data Collected
Depending on the interaction with the website or services, HotelCheck may collect the following categories of personal data:
- Name and surname
- Company or organisation details
- Job title or professional role
- Email address
- Telephone number
- Country and location information
- IP address
- Browser and device information
- Technical and navigation data
- Information voluntarily provided through forms, emails or communications
- Website usage and interaction data
Users are responsible for ensuring that the information provided is accurate and up to date.
6. Data Retention
Personal data will only be retained for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, contractual, accounting and regulatory obligations.
Retention periods may vary depending on the nature of the relationship, legal requirements and operational needs.
Once the applicable retention period has expired, data will be securely deleted, anonymised or blocked in accordance with applicable legislation.
7. Data Sharing and International Transfers
HotelCheck may share personal data with trusted service providers and partners that support the operation of the website and services, including:
- Website hosting providers
- IT and cybersecurity providers
- Communication and email service providers
- Analytics and technical support providers
- Professional advisers and consultants where necessary
Such third parties will only process personal data under appropriate confidentiality and data protection obligations.
Where personal data is transferred outside the European Economic Area (EEA), HotelCheck will ensure that appropriate safeguards are implemented in accordance with GDPR requirements.
Personal data will never be shared with third parties for commercial resale purposes.
8. User Rights
Users may exercise the following rights at any time:
- Right of access
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restriction of processing
- Right to object to processing
- Right to data portability
- Right to withdraw consent at any time
Requests regarding the exercise of these rights may be sent to:
Users also have the right to lodge a complaint with the competent supervisory authority, including the Spanish Data Protection Agency (AEPD).
9. Website Security
HotelCheck applies appropriate technical and organisational security measures designed to protect personal data against:
- Unauthorised access
- Loss or destruction
- Alteration or disclosure
- Misuse or unlawful processing
These measures include internal access controls, secure systems, data protection procedures and reasonable cybersecurity practices.
Despite these efforts, no electronic transmission or storage system can guarantee absolute security.
10. Cookies Policy
This website uses cookies and similar technologies to ensure the proper operation, performance and security of the website, as well as to improve user experience.
Cookies are small text files stored on the user’s device during website browsing.
The website may use the following categories of cookies:
a) Technical Cookies
Necessary for the correct functioning of the website and essential services.
b) Analytical Cookies
Used to analyse website traffic, usage statistics and user interaction in order to improve performance and usability.
c) Third-Party Cookies
Certain external services integrated into the website may place third-party cookies, including analytics or embedded content providers.
Where legally required, users will be asked for consent before non-essential cookies are activated.
Users may configure, block or delete cookies through their browser settings. Please note that disabling certain cookies may affect website functionality.
11. Third-Party Links
This website may contain links to external websites operated by third parties.
HotelCheck is not responsible for the privacy policies, security practices or content of external websites.
Users are encouraged to review the privacy policies of third-party websites before providing personal information.
12. Children’s Privacy
This website and the services offered by HotelCheck are not directed to minors under the age established by applicable legislation.
HotelCheck does not knowingly collect personal data from minors without the appropriate consent of parents or legal guardians.
If such information is identified, reasonable steps will be taken to delete it promptly.
13. Changes to this Privacy and Cookies Policy
HotelCheck reserves the right to update, revise or modify this Privacy and Cookies Policy at any time in order to reflect:
- Legal or regulatory changes
- Technical developments
- Operational or business changes
- Website functionality updates
The most recent version will always be available on this website.
Continued use of the website after modifications constitutes acceptance of the updated policy.
Last Review
April 2026
